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Shipping & Returns

1,Shipping& Handling:
Usually we use DHL, Fedex: It is really fast and you can track online anytime. Normally, it takes 3-5 working days to main cities in the world.  (We may also use other top level express company such as EMS , International Express Lane Services depends on the areas)
http://www.DHL.com
http://www.Fedex.com

2,Shipping cost
We ship to worldwide main cities that have DHL, Fedex, or EMS Express service, with the same cost.
You can choose appropriate sculpturing and shipping methods to meed your need, the cost may different according to different priority.
At present, we offer 4 sculpturing and shipping methods for you to choose:
a, ships within 2-3 weeks
b, ships within 15 days
c, ship within 10 days
d, ship within 5 days.

3 , Shipping Damage Claims.

All merchandise is carefully packaged for shipment. If you get the package with dirty and broken overwrap, Please open and check in front of  the courier, if  the doll is damaged (In fact it seldom happen), please don't accept and return to Courier--Digital photos of damaged product is necessary for our damage claims.

4, Refund and Return :
The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exact copy or replica of the person on the photo. The final product may be slightly different from the picture shown since they are all 100% handmade and unique.
Please understand that due to the custom nature of our product, refund and return base on the following conditions:
A, You may cancel your order and get full refund before we begin to custom made your bobbleheads and show you the first proofs.
B, Once we begin your order, only 50% payment + shipping cost refund if you want to cancel your order - please understand that, it is a special Merchandise that we custom made for you.
C, We do care about your experience to order online with us, now, you can be protected by our " "0" risk order online policy " -- If you find it not as described when you get your package in hand within 24 hours, you can send it back to us (customer is responsible for return  shipping), and get refund after deducting the freight we paid.


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