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Conditions of Use

1,Warranty and After-Sale Service
All the products cover a 12-month warranty. We have a responsible customer service team to provide helpful after-sale services. If the custom bobbleheads meet with any quality problems or accidental damage,you can sent back to us and get free restoration service within 12 months,but you should responsible for the round delivery fee!

2,Shipping Damage Claims.
All merchandise is carefully packaged for shipment. If you get the package with dirty and broken overwrap, Please open and check in front of  the courier, if  the doll is damaged, please don't accept and return to Courier(Digital photos of damaged product is necessary for our damage claims).

3, IMPORTANT NOTE:
*Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking, and painting, we do not offer refunds, cancellations or returns.
*The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exact copy or replica of the person on the photo(we promise at least 70-90% similar). The final product may be slightly different from the picture shown since they are all 100% handmade and unique.

Refunds will only be offered under the following circumstances: - If the Goods received by the Buyer do not comply with the specifications on the Buyer’s order; - When the Goods are confirmed to be damaged or defective upon reinspection by the Seller; - If the Goods ordered become unavailable and the order cannot be fulfilled. All refunds are made within 30 days after receipt of the goods by the Seller. 

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